Complaints Procedure

Do you have questions, concerns, or are you dissatisfied with something? Please let us know. It’s important to first speak directly with the person involved. They will usually appreciate the opportunity to learn from your experience and value open feedback—especially if a client is not fully satisfied. A good conversation can often clarify misunderstandings and help resolve concerns. They may be able to explain their actions further or offer an apology if appropriate.

If you're unable to resolve the issue together or would like support in submitting a formal complaint, you can contact the complaints officer at CBKZ (Central Bureau for Healthcare Complaints Management). This officer is impartial, works independently, and is happy to offer guidance and support. The complaints officer also acts as a mediator to help find a solution. Anything you share is treated in strict confidence.

The complaints officer can be reached by phone from Monday to Friday between 9:00–12:00 and 13:00–16:30 at 088 – 024 51 23. You may also send an email to: klachtverloskunde@cbkz.nl.

Would you like to file a complaint directly? The best way is by phone (088 – 024 51 23) or email (klachtverloskunde@cbkz.nl). You can also send your complaint by post to:

CBKZ
Attn. Complaints Officer KNOV
Antwoordnummer 570
4200 WB Gorinchem
The Netherlands

To help us handle your complaint properly, please include the following details:

• Your full name and address

• Your phone number and email address

• The name of the person you are filing the complaint about, and the name of the practice they work at

• A clear description of the issue or behavior you are reporting